Your Data, Your Rights
We take your personal data seriously. This Privacy Policy explains exactly what information phenjoy collects from members in the Philippines, how we use it, and how we keep it safe. By registering or using the platform, you agree to the practices described here.
When you create an account with phenjoy, we collect personal information that is necessary to verify your identity and provide you with a safe, fully functional gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes as required under Philippine regulations. We also collect account activity data such as login timestamps, device information, browser type, and IP address to help us protect your account from unauthorised access. Payment-related data — including GCash or Maya account references and transaction histories — is recorded to process deposits and withdrawals accurately and to comply with anti-money laundering obligations. We do not store full card numbers or sensitive payment credentials on our servers; these are handled by our licensed payment processors.
The personal data we hold about you is used strictly for operating, maintaining, and improving your experience on the phenjoy platform. Your contact details allow us to send you account notifications, security alerts, and — where you have opted in — promotional communications about bonuses and offers relevant to your activity. Identity and age verification data ensures that all members meet the minimum age requirement of 21 years old as mandated for online gaming in the Philippines. Transaction records are used to process your deposits and withdrawals promptly and to resolve any payment disputes that may arise. We may also use aggregated, anonymised usage data to improve platform performance, identify popular game categories, and personalise your dashboard experience.
phenjoy does not sell, rent, or trade your personal information to third parties for their own marketing purposes — ever. We share your data only where it is strictly necessary: with licensed payment processors (such as GCash and Maya partners) to complete financial transactions; with identity verification service providers to confirm your documents meet regulatory requirements; and with our hosting and security infrastructure providers who operate under strict data processing agreements. In cases where Philippine law enforcement or a court of competent jurisdiction issues a lawful request, we may be obligated to disclose specific account information. Any third party that receives your data on our behalf is contractually bound to use it only for the agreed purpose and to protect it with standards equivalent to ours.
We retain your personal information for as long as your account remains active and for a minimum of five years after account closure, in line with Philippine financial record-keeping and anti-money laundering requirements. Transaction logs and identity verification documents may be kept for longer periods if required by a regulatory investigation or legal proceeding. If you request account deletion, we will remove or anonymise all data that we are not legally required to retain, and we will confirm this action to you via email within 30 days of receiving your written request. Marketing preferences and opt-out records are retained indefinitely to ensure we honour your communication choices even after account closure. Backup copies of data may persist in secure, encrypted archives for a brief transitional period before permanent deletion.
We apply industry-standard security controls across all systems that store or process your personal information. All data transmitted between your device and our servers is protected using TLS encryption, and sensitive data at rest is encrypted using AES-256 standards. Access to personal data within our organisation is strictly role-based — only staff with a legitimate operational need can view identifiable member information, and all access is logged and audited. We conduct regular security assessments and vulnerability scans to identify and resolve potential weaknesses before they can be exploited. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities within the timeframes required by law.
As a member based in the Philippines, you have the right to request access to the personal data we hold about you at any time, and to ask us to correct any information that is inaccurate or out of date. You may also request the erasure of your data where we no longer have a legal basis to retain it, and you can object to the processing of your data for direct marketing purposes at any time by updating your notification preferences in your account settings. If you wish to exercise any of these rights, you can submit a request to [email protected] and we will respond within 15 business days. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. We are committed to resolving all data-related concerns promptly and transparently.
phenjoy uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse how members interact with our platform so we can make it better. Essential cookies are required for the platform to function and cannot be disabled; these do not collect any personally identifiable information beyond your session token. Analytics cookies, which are optional and disabled by default for new members, help us understand which sections of the platform are most useful so we can prioritise improvements. You can manage your cookie preferences at any time through your browser settings or the cookie preference panel accessible from your account dashboard. We do not use advertising cookies or share browsing data with external ad networks.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify registered members via their account dashboard at least seven days before the new policy takes effect, giving you time to review the changes and decide whether you wish to continue using the platform. The date of the most recent update is shown at the top of this page. Continued use of phenjoy after the effective date of any change constitutes your acceptance of the updated policy. If you have questions about any part of this policy, please reach out to our support team at [email protected].
Your personal information is never sold or rented to third parties. Data sharing is limited to licensed processors required to run your account.
All data in transit uses TLS encryption and sensitive data at rest uses AES-256. Your account details are protected at every step.
Request access, correction, or deletion of your data anytime by emailing [email protected]. We respond within 15 business days.
Our data practices follow Philippine data privacy regulations. You may also raise concerns directly with the National Privacy Commission.
Our support team is ready to help with any data privacy concerns. You can also visit our FAQ for quick answers, or create a free account and manage your preferences directly from your dashboard.